traveltoestwoCustomer Service
June 5th 2009 23:56
Customer Service. My Wishes, Hopes, Dreams, and Desires.
In this time of the economic downturn it is especially important to remember to provide to the customer excellent and genuine customer service. I all too often see employees who do not make eye contact with their paying customers. I see employees who fail to say "thank you."
The customer can choose to spend their hard earned money at numerous stores which sell the same thing. After choosing to buy something at your store please acknowledge me as the customer, and be grateful that I am supporting your business and your paycheck. Joe's Sporting Goods, Circuit City, and many more now closed businesses are examples of bad management, and examples of where the customer did not feel they received excellent customer service. The customers chose to do business elsewhere. Just because you work for a giant corporate entity does not guarantee future sucess. See Above. As customers we must bring to the attention of the employee and management when we do not feel welcomed, or thanked for being their customer. This does not mean that I think the customer is always right, because lately, I have also seem some shitty attitudes and behaviors from customers to employees. We need to return to some basic civility. So, let's treat each other with some respect. Maybe we will all be better off when this economy turns around, and maybe just maybe, it will turn quicker if we choose to be nicer to each other. What do you think?
In this time of the economic downturn it is especially important to remember to provide to the customer excellent and genuine customer service. I all too often see employees who do not make eye contact with their paying customers. I see employees who fail to say "thank you."
The customer can choose to spend their hard earned money at numerous stores which sell the same thing. After choosing to buy something at your store please acknowledge me as the customer, and be grateful that I am supporting your business and your paycheck. Joe's Sporting Goods, Circuit City, and many more now closed businesses are examples of bad management, and examples of where the customer did not feel they received excellent customer service. The customers chose to do business elsewhere. Just because you work for a giant corporate entity does not guarantee future sucess. See Above. As customers we must bring to the attention of the employee and management when we do not feel welcomed, or thanked for being their customer. This does not mean that I think the customer is always right, because lately, I have also seem some shitty attitudes and behaviors from customers to employees. We need to return to some basic civility. So, let's treat each other with some respect. Maybe we will all be better off when this economy turns around, and maybe just maybe, it will turn quicker if we choose to be nicer to each other. What do you think?
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